Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please read our returns policy below.

Change of Mind Returns

If you purchase an item from us online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

Once you have notified us that you wish to cancel your order, you then have a further 14 days to return the goods to us.

To request a return, please contact us before sending your item back and provide your order number and details of the item you wish to return.

Condition of Returned Items

Returned products should be:

Unused and in a resalable condition
Complete with all original packaging
Complete with labels, tags, manuals, accessories and any other items supplied
Free from marks, damage, dirt, odours or signs of use

You are entitled to inspect an item in the same way that you would reasonably be able to inspect it in a shop.

If an item has been handled or used beyond what is necessary to establish its nature, characteristics and suitability, we reserve the right to make an appropriate deduction from the refund to reflect any reduction in value.

Motorcycle Helmets

Helmets may be tried on carefully for size and fit but must not be used on a motorcycle or otherwise used outdoors.

Helmets must be returned in their original helmet bag, box and packaging, together with all labels, manuals, accessories and protective films where applicable.

We recommend taking particular care when trying on helmets to avoid marks from make-up, hair products or other substances.

Clothing, Boots and Gloves

Motorcycle clothing, boots and gloves may be tried on for size but must not show signs of use.

Items should be returned clean, unworn and with all original labels and packaging attached.

Where reasonably possible, please try footwear indoors on a clean surface to avoid marking the soles.

Hygiene and Sealed Products

Certain sealed products may not be eligible for return once the seal has been broken where they cannot reasonably be resold for health or hygiene reasons.

This does not affect your statutory rights where an item is faulty or not as described.

Return Postage

Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the goods.

We strongly recommend using a tracked or insured delivery service, as you remain responsible for the goods until they are received by us.

Please do not attach labels, tape or postage directly to motorcycle helmet boxes or retail product packaging. Products should be placed inside suitable protective outer packaging before being returned.

Refunds

Once your return has been received and inspected, we will process your refund.

Where you cancel your entire order under your statutory cancellation rights, we will also refund the cost of our standard delivery service. Any additional amount paid for an upgraded or express delivery service will not normally be refunded beyond the cost of our standard delivery option.

Refunds will normally be made using the same payment method originally used for the purchase.

We may withhold a refund until we have received the returned goods or you provide evidence that the goods have been sent back.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, not as described or you have received the wrong product, please contact us as soon as possible.

Where goods are faulty or incorrectly supplied, we will deal with the matter in accordance with your statutory rights under the Consumer Rights Act 2015.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Where we are responsible for the return, we will arrange or reimburse reasonable return postage costs as appropriate.